An AI Assistant That Answers Questions, Plans Trips, and Never Sleeps
We built a conversational AI for a Kenyan travel agency that handles customer questions, recommends travel plans, and helps complete bookings, 24 hours a day, in three languages.
10
Weeks to Launch
50K+
Daily Conversations
3
Languages Supported
95%
Query Resolution Rate
A growing agency with a shrinking support team
- -Customer inquiry volume was growing faster than the team could handle, especially during peak travel seasons.
- -No support outside business hours meant customers in different time zones were left waiting.
- -Travel recommendations varied widely between agents, leading to inconsistent customer experiences.
Always on. Always consistent.
- ✓Built an AI trained specifically on travel. It understands destinations, budgets, and trip types the way an experienced agent would.
- ✓Connected it directly to booking systems so customers can go from question to confirmed reservation without leaving the chat.
- ✓Built a seamless handoff flow. When the AI reaches its limits, a human agent takes over with the full conversation already in front of them.
Chatbot in Action
Hello! I'm your TravelAssist AI. How can I help you plan your next adventure today?
I'm looking for a beach vacation in Thailand next month for about 10 days. Budget around $2000.
Great choice! Thailand has beautiful beaches. Based on your budget and timeframe, I’d recommend exploring Phuket, Krabi, or Koh Samui. The weather next month will be ideal with minimal rainfall.
Would you prefer a resort experience or something more adventurous? And are you interested in activities like snorkeling, island hopping, or cultural experiences?
I’d love a mix of relaxation and adventure. Definitely interested in snorkeling and experiencing local culture.
Perfect! Based on your preferences, I recommend Krabi as your main destination. It offers stunning beaches, world-class snorkeling, and authentic Thai cultural experiences.
Here’s a personalized 10-day itinerary within your $2000 budget:
- 4 nights at Railay Beach Resort ($560)
- 3 nights at Koh Lanta Beachfront Villa ($420)
- 2 nights in Ao Nang for shopping and nightlife ($280)
- Guided island hopping tour to Phi Phi Islands ($85)
- Traditional Thai cooking class ($45)
- Snorkeling excursion at Koh Rok ($65)
This leaves approximately $545 for meals, local transportation, and souvenirs. Would you like me to book any of these options or modify the itinerary?
What We Built
Four core capabilities that make the chatbot feel like talking to an expert.
The chatbot understands conversational questions, not just keywords. Customers can ask in any way they would naturally phrase it.
Recommendations are tailored to each customer's preferences, budget, and past bookings, not generic lists.
Customers can search flights, check hotel availability, and complete bookings, all within the chat, in real time.
When a question needs a human, the chatbot transfers seamlessly, with the full conversation context already there.
The Results
65%
Reduction in support tickets handled by staff
24/7
Continuous customer support coverage
92%
Customer satisfaction rating
28%
Increase in booking conversion rate
Our customers often don't realize they're talking to an AI until we tell them. The chatbot handles everything a junior agent would, and does it in seconds, at any hour. Our support team now focuses on the trips that really need a human touch.
Want AI that actually helps customers?
We build AI solutions that solve specific business problems, not demos that look impressive but don't ship.